Due to our extensive experience in the contact centre industry, GRW Recruitment can offer pre-employment fully funded bespoke contact centre skills training for your organisation. Whether your organisation is going through a period of growth or replenishing staff, our training is the perfect solution. Whilst working with some of the North East’s largest contact centres, GRW Recruitment fully understand the varying demands of skill set and experience your contact centre requires.

With a fresh, alternative approach to training and a combined experience of over 25 years in the contact centre industry, from Advisor to Operational level, you have the reassurance that the training is matched to the requirements of your organisation.

Our Approach

Candidates Sourced

GRW Recruitment will source candidates through a variety of means and complete an enhanced pre-screening process with each candidate. The process is tailored to your organisation’s requirements ensuring that the correct candidates are placed in training.

Bespoke Training

Our experienced trainers have extensive knowledge of Sales and Customer Service through both Outbound and Inbound channels. The bespoke training will allow GRW Recruitment to focus on the areas and techniques that are relevant to your organisation.

Successful Placement

Following the successful completion of the GRW Recruitment bespoke training, the candidate will have the necessary skills, knowledge and attitude to contribute toward the success of your organisation. Each quarter we will meet to hold a candidate review.